1Win Privacy Policy for Indian Users
MFI Investments Ltd, the entity behind 1Win, has established this Privacy Policy to explain how it manages the information gathered from users of 1Win. This document specifies the processes involved in handling data obtained through engagements with these digital environments, including the main site and mobile applications under the ‘1Win’ brand. MFI Investments Ltd prioritizes the protection of information, ensuring that all data is gathered, used, stored, and disclosed in alignment with the Privacy Act and the guidelines outlined in this Privacy Policy.
Website Use
This Privacy Policy is mandatory and applies when visiting and interacting with the 1Win site. The brand retains the authority to periodically review and update this document, with any changes being posted directly on the site. Continued use of the site after any modifications have been posted signifies acceptance of the updated terms.
Collection of Details
1Win gathers a range of users’ details from India. This information is generally collected during the profile creation, for security purposes as well as to meet all legal and regulatory requirements. Particularly, the type of Indian users’ information that 1Win might have includes:
- Name. Full name as it appears on official identification documents;
- Date of Birth. To verify the user’s age and ensure they are legally permitted to gamble;
- Address. Residential address to establish the user’s location and for regulatory compliance;
- Email Address. Used for profile verification, communication, and marketing purposes;
- Phone Number. For account security, two-factor authentication, and communication;
- Government-issued IDs: Such as a passport, Aadhaar card, PAN card, or driver’s license to verify identity and age;
- IP Address. To monitor profile activity, ensure security, and sometimes to verify the user’s location;
- Device Information. Details about the device used to access the site, such as operating system, browser type, and device ID.
The company gathers information in a variety of ways, including:
- Information you provide when signing up for a profile;
- Details you shared during communication with customer support.
Why Does 1Win Gather Private Details?
1Win.com will collect your details only by lawful and fair means for the following purposes:
- For know-your-customer identity verification;
- If you wish to subscribe to the service provider’s marketing communications;
- To process your application to become a member of 1Win or any managed subdomains;
- To provide and improve the services to you as a member;
- To identify you as a user and authenticate your identity for security purposes and to comply with the brand’s legal obligations;
- To maintain your member profile.
- To upgrade and improve your experience within the site;
- To tell you about 1Win products or services via email, SMS, or telephone;
- To respond to your questions, comments, or requests;
- To comply with 1Win’s contractual, legal, and statutory obligations;
- For taking appropriate action if the company has reason to suspect that unlawful activity or misconduct of a serious nature has been, is being, or may be engaged in that is directly relevant to 1Win functions and activities;
- To establish, exercise, or defend any legal claims;
- To manage job applications.
If you do not provide 1Win with private details, the brand may be unfit to process your application to become a member, provide you the services, or respond to your inquiry or complaint.
Direct Marketing
Your details may be used periodically by 1Win to contact you regarding the products, services, or promotional events that the brand believes may be of interest to you or may also best suit your needs. These communications will be provided to you by the casino via email, SMS, phone calls, and/ or mail.
If you wish not to receive any e-mail or SMS messages, telephone calls, or mail for marketing and promotional purposes, you may send an email to 1Win at [email protected] with your request, and the brand will discontinue sending you any marketing materials.
Furthermore, the company may also contact you about the management and administration of your profile. These communications may occur through any of the contact methods provided at the time of registration and are independent of your opt-in or opt-out choices concerning marketing communications.
Management of Your Information
The casino will take appropriate steps to ensure that all private information that it collects, uses, or discloses is accurate and securely stored in surroundings accessible only by authorized staff. The company retains the details collected as outlined in this document for the duration of a user’s engagement with the services, or as long as needed to fulfill the purposes for which the information was gathered. Such purposes include:
- To provide services;
- To dispute resolution;
- To establish legal defenses;
- To conduct audits;
- To pursue legitimate business purposes;
- To comply with applicable laws.
When details are no longer necessary for any permitted purpose under the APPs, including legal or operational obligations, the brand will either destroy the information or render it permanently unidentifiable.
Data Security
It is recognized that the security of data transmitted over the Internet cannot be completely guaranteed. As a result, 1Win does not provide any guarantees or warranties regarding the security of information sent to it. Users transmit information to the casino at their own risk.
Nevertheless, once the brand receives this information, it will take appropriate steps to protect the material from misuse, loss, and unauthorized access, modification, or disclosure, using password-protected systems, databases, and Secure Socket Layer (SSL) technology. By using the services or supplying data, users consent to receive electronic communications from 1Win concerning security, privacy, and administrative issues related to the use of the services.
Employees must keep users’ private details and trading information confidential. However, when this information is posted on a bulletin board, Facebook pages, Twitter feeds, or chat rooms, 1Win cannot warrant the security of any information exposed in such public forums, since the information becomes public knowledge.
It should be noted that 1Win takes the responsibility of denying children access to the services very seriously. The company will not process their information to create a betting profile. Despite this fact, parents need to take care of organizing the process of the use of the Internet by their children and, if needed, using the technology of filtering data on the Internet.
Password Security
Always remember to log out of your account once you’ve finished using the site, particularly if you’re on a shared computer. You are responsible for the security and access of your computer, mobile device, or any other device used to visit the site. The responsibility for keeping your username, password, and profile details confidential lies with you alone. Please stay vigilant when browsing the Internet and using the site.
Access to Private Data
To view the Information collected by 1Win.com, users can follow the “Settings” link on the site or contact support at [email protected]. 1Win will try to provide the information in the requested format, if possible, as well as within the period required. However, if the brand cannot accommodate a request or whether access is not possible in the form mentioned above, other means will be elaborated.
According to APPs, in some cases, there will be no need for 1Win to provide the access request, especially if it would result in an unreasonable impact on the privacy of another person. If access is denied based on this reason, you will be informed in writing, providing reasons for refusal and specifying the available complaint avenues.
Deletion of Data
You have the option to request the deletion of your data if 1Win no longer has a legal justification for processing or storing it. However, please be aware that this right is not absolute, as the casino may be legally obligated to retain your data and therefore unable to comply with the deletion request. To initiate the deletion of your data, you can contact support by emailing [email protected].
International Data Transfers
The brand may transfer, process, and store information in various locations worldwide, including countries where data protection laws may differ from those in your region. The company is committed to safeguarding your information in line with relevant legal standards.
Legal Basis for Processing
1Win.com processes your data under the EU General Data Protection Regulation based on the following legal grounds:
- Performance of a Contract. Your data is processed by 1Win. to satisfy the contractual obligations to players;
- Legitimate interest. The company processes your information to further the legitimate business interests. 1Win guarantees that your rights and freedoms do not conflict with these legitimate interests;
- Consent. In certain cases, the brand relies on the players’ consent to process their data;
- Legal compliance. Your material might also be processed by 1Win to comply with legal obligations.
User Rights and Control Over Data
This paper manifests the rights of the users concerning their data and the possibilities to control it. The site is aimed at allowing the rights of the player to be fulfilled according to the legislation of data protection, especially GDPR. These rights are the following.
Right to Access
The users can access data that 1Win Casino has, including receiving a copy of the data and a description of how it is processed. 1Win Casino can charge the users with this operation.
Right to Rectification
If the data that 1Win Casino stores is mi1Winn or not full, the player can ask the casino to correct it or include the necessary details. The brand can ask to verify the data before the required changes.
Right to Erasure
The user can ask to delete data covering such points as when the data is no longer necessary for the initial purposes and the mutual agreement to process the information has been canceled. During data processing, it could be that there is no right of erasure.
Right to Restrict Processing
Players can demand to cease the usage of their data in several instances, such as contention of the data or illogicality of the data processing.
Right to Data Portability
Players have the right to request to transfer their data to another provider or to order their digital data in a “machine-readable format.” The Stak can help to give such data after the written request of the user.
Right to Object
The user can object to the data processing if it is done for direct marketing or legitimate interest. The user can ask to stop the data processing, except if the company can provide convincing arguments to continue.
Contact Details
If you have any inquiries, need to request access or corrections to your information, or wish to file a complaint about the handling of your data, you can contact 1Win.com by emailing [email protected] or by using the site’s customer support chat function.
Privacy Policy Changes
The 1Win may amend and update the present document as the site might be required to introduce new practices or due to new compliance obligations. Any amended privacy policy will be published on the site. The changes will be effective immediately. It is advisable for users to regularly check the document to stay aware of the current conditions.